3.1 Acceptability
THE RELUCTANCE OF EMPLOYEES TO CHANGE IS A MAJOR OBSTACLE TO THE AUGMENTED WORKER
The first major obstacle to the development of the Augmented Worker is the employee himself. Indeed, employees are reluctant to change their way of working and fear a devaluation of their work. By definition, change generates anxiety. This is accentuated by the long and complex training processes involved. The role of managers is therefore essential to ensure an optimization between drudgery and productivity.
Existing solutions on the market today only partially address the problems because they focus on training. Indeed, e-learning platforms are available to access training more quickly and easily. Connected objects (AR and VR) make it easier to learn new tasks by simulating new situations. These tools are available and are being adopted by companies to reduce the impact and duration of training courses.
A CERTIFICATION LABEL TO REASSURE EMPLOYEES
To reassure employees in the process of change, the Bengs Lab has considered creating a certification label. The aim of the latter would be to validate the good transformation of companies implementing Augmented Worker solutions. The label includes the company deploying an Augmented Worker solution and the augmented employees respecting the labeled process. The relationship between employees and technology is also labeled.
Thus, three levels of labels could be granted:
- Validate a good deployment and process of the implemented Augmented Worker solution
- Validate the Human – Machine relationship
- Validate both labels together
Two assets are expected: a guide to robotization for companies undergoing transformation and a new value system to support HR in change.
